Can I order more than one product at a time?
It is certainly possible to include multiple in one order! Here's how to do it:
(1). Go to the product page of the first item you want to order and begin personalizing it by clicking the 'Customize' button.
(2). Place the product in your shopping cart once you're delighted with it.
(3). You'll be able to see a page of your shopping cart. You should be able to see a 'Continue shopping' button that allows you to continue shopping. Please click this button. If you only want to order the same product with the same design, simply change the quantity in your shopping cart.
(4). Steps (1) – (3) should be repeated until you have everything you want in your shopping cart.
(5). You are now ready to place the order!
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Can I add a product to an order I have already placed?
We begin to work as soon as the order is placed to meet the promised delivery dates. As a result, adding products to already submitted orders is not possible.
My product has arrived damaged, what can I do?
What a pity that your product was broken during shipping to you. Please contact our Customer Service department so that we can figure out what went wrong and provide a suitable solution. When sending an email, it's a good idea to include a photo of ...
Has my order been shipped?
Once your order has been dispatched, you will receive a shipping confirmation email. Your order status can also be checked in your account.
Can I cancel my order?
If you wish to cancel an order, please email our Customer Service.
Will I receive an order confirmation after placing my order?
A confirmation email will be sent to you automatically once you place your order. Please check your spam folder first if you can't find the email. If you can't find it in your spam folder, please check the spelling of the email address. Please ...