My product has arrived damaged, what can I do?
What a pity that your product was broken during shipping to you. Please contact our Customer Service department so that we can figure out what went wrong and provide a suitable solution. When sending an email, it's a good idea to include a photo of the damaged product and your order number.
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How can I remove a product from my shopping cart?
In the shopping cart, just below the product, a button allows you to remove the product. The button resembles an 'x.'
Can I order more than one product at a time?
It is certainly possible to include multiple in one order! Here's how to do it: (1). Go to the product page of the first item you want to order and begin personalizing it by clicking the 'Customize' button. (2). Place the product in your shopping ...
Can I exchange or return my product?
Because most products of us are manufactured with your personalization, it is unique to you and cannot be exchanged or returned except for quality reasons. Please contact customer service if you are dissatisfied with the gift, and we will work with ...
Can I add a product to an order I have already placed?
We begin to work as soon as the order is placed to meet the promised delivery dates. As a result, adding products to already submitted orders is not possible.
My product has been returned to the sender. What can I do?
Please contact our Customer Service if you have received a notice from a shipping agent stating that your parcel is being returned to sender or if you see this in your tracking link so that we may assist you in receiving your order ASAP.