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Can I cancel my order?
If you wish to cancel an order, please email our Customer Service.
How can I track my package?
We will send you another email with a tracking number and a link to follow your item once it has been sent. You may also track the status of your order from your "my orders" section on your account page on the website or from the following ...
Has my order been shipped?
Once your order has been dispatched, you will receive a shipping confirmation email. Your order status can also be checked in your account.
How Do I Contact Customer Support?
If you need help or have a question, please don't hesitate to get in touch with our Customer Service department by phone at +49 201 86973880 (from 07:00 - 14:00 UTC+1) or send an email at service@mydesignlist.com.
My discount code isn't working. What should I do?
First, make sure that you have entered the discount code correctly. If this is correct, there's a chance your order won't meet the discount code's requirements. Please contact our customer support if this is not the case.